Tuesday, April 7, 2009
Yelp should feel right at home in Chicago. Like any good organized crime syndicate it needs to make money shaking down and extorting business. But instead of Vinny who'll bust your knee caps for a little payback it's the Yelp Sales team.
Nice going Yelp!
Looks like Yelp is digging itself an even bigger hole.
here's one of the comments
Stoppelman is a liar. On this video he looks like a nervous, scared rat who's been forced out of hiding. We'll go on record that a sales rep from Yelp ( named Summer) called us repeatedly and offered to remove reviews if we paid the monthly fee of $350. Yelp's response is always diversionary. They say, if a business has poor reviews they should fix their business. They try to deflect the fact that many of the poor reviews posted are unfounded or malicious and are posted by competitors or people with personal vendettas against the owners. Yelp has mowed through their venture capital investments and is desperate to stay alive. Their business model is one of extortion. They depend on and encourage bad reviews because these are "leads" for their sales people. Razzberry Lips San Jose, CA
Jeremy Stoppelman, CEO and chief henchman of Yelp, has been on an all out damage control media blitz in an effort to spin this story.
His explanations for positive reviews disappearing and negative reviews showing up after it's sales people are turned down by a business include his ingenious "algorithm." You can read about it on his blog (which does not allow for comments btw). In it he blames businesses, anonymous sources, the author.. everyone except himself and the unethical practices of yelp. And for a good laugh here's what he says about anonymous sources..
"Use of anonymous sources is fraught with hazards and is strongly discouraged by most editors"
Correct me if I am wrong, but that is what yelp is all about. Over 70% of the reviews are from anonymous sources. But I guess Jeremy has a problem when the tables are turned and another organization uses anonymous sources. Yelp is all about transparency when it suits Yelp's bottom line but not when it is used to expose the slippery slope that yelp has fallen into.
Judging from comments around the web, it does not look like many people are buying his "explanations."
This was updated with that portion of the article having a strike through.
Having initially denied that yelp paid people to review Jeremy Stoppelman finally admitted that Yelp does in fact use shills to post reviews.
Here's his thoughtful and elegant reply...
"All of you assholes need to lay off the yelp bashing until you get your fucking facts straight!"
here's his yelp page
I assume he's the one with the open beer can and in a drunken stupor.
Judging from Nish's tactful use of grammar, it comes as no surprise that Yelp is a cesspool of 4 letter words.
Hey Nish we noticed several unfavorable comments here on this blog. Good thing you commented because we can help you with that. Here's our deal. We'll have one of our sales reps call you (please supply your number and a good time to contact you) and for a fee of 800 dollars a month you can sponsor the page. As a sponsor you will be able to delete comments you find objectionable. It's really a great value for yelp's marketing budget. Sound familiar?
Saturday, September 8, 2007
Even more interesting are the comments below the article including one from founder, Jeremy Stoppelman, who says that the article "misrepresented our marketing programs by insinuating that users often interact with paid shills and that's simply not the case."
Thanks Jeremy, but it just doesn't jive with your craig's list job posting:
Yelp.com Hiring Witty Writers with Flair for Social Networking”:
"This critical role includes:
· Writing witty and insightful reviews of all the places you frequent.
· Getting your well-written friends (and their friends to join Yelp and start writing
· Moderating the Talk Boards, creating Lists, sending Compliments, and generally being a model Yelp community member
· Spreading the word about Yelp to the broader community.
The right candidate:
a. Knows Atlanta’s hot spots and influencers
b. Is extremely well-written
c. Is one of those “connectors” that makes other people want to follow them.”
So let me get this straight. Your "marketing assistants" "critical role" is for " Writing witty and insightful reviews of all the places you frequent."
here's the definition of shill:
1.a person who poses as a customer in order to decoy others into participating, as at a gambling house, auction, confidence game, etc.
Thanks for the update Jeremy. You have confirmed for everyone Yelp hires paid shills.
"Real Shills, Paid Reviews."